Last updated: 10 August 2026
This Privacy & Cookie Policy explains how The Office of Tiggy collects, uses and protects personal information when you visit tiggythecat.co.uk, contact us or purchase from our online shop. It also explains how cookies and similar technologies are used on the website.
The Office of Tiggy is operated by:
Katherine Wells trading as The Office of Tiggy
1 Belgrave Street
Chester
CH1 3DF
United Kingdom
Email: tiggy@tiggythecat.co.uk
1. Information We Collect
Depending on how you use the website, we may collect information including:
- your name;
- billing and delivery addresses;
- email address and telephone number;
- details of products you order;
- information about your order, payment and delivery;
- correspondence you send to us;
- technical information about your use of the website, such as your IP address, browser/device information and cookie preferences; and
- information collected through analytics or similar technologies where you have consented to their use.
We only collect information that is reasonably necessary for operating the website, processing orders, providing customer service, complying with our legal obligations and improving our services.
2. Payment Information
Payments made through the website are processed by the payment providers made available at checkout, which may include WooPayments and PayPal.
Payment providers process payment information securely on our behalf. The Office of Tiggy does not receive or store your full card number.
Your payment provider will process your information in accordance with its own privacy terms.
3. How We Use Your Information
We may use your personal information to:
- process and fulfil your order;
- take and administer payment;
- arrange delivery;
- send order confirmations and delivery information;
- deal with returns, refunds and customer enquiries;
- prevent fraud and maintain the security of the website;
- maintain appropriate financial and business records;
- comply with legal and regulatory obligations; and
- understand and improve how our website is used, where you have consented to relevant analytics technologies.
4. Our Lawful Bases for Using Your Information
UK data protection law requires us to have a lawful basis for processing personal information. The appropriate basis depends upon what we are doing with the information.
We principally process information because:
It is necessary to perform our contract with you — for example, when we use your name, address and contact details to process and deliver an order.
We have a legal obligation — for example, where we are required to retain transaction or accounting records.
It is in our legitimate interests — for example, maintaining the security of our website, responding to enquiries and operating and improving our business, where those interests do not override your rights.
You have given consent — for example, where consent is required for optional cookies or similar technologies. Where we rely upon consent, you can withdraw it.
5. Who We Share Information With
We do not sell your personal information.
We may share information where necessary with organisations that help us operate the shop and fulfil your order, including:
- payment processors;
- Royal Mail and other postal or delivery providers;
- website, hosting and email service providers;
- WooCommerce and services used to operate our online shop;
- professional advisers where necessary; and
- government, regulatory or law-enforcement authorities where we are legally required to do so.
We only share information where there is an appropriate reason for doing so.
Some service providers may process information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that personal information receives the protections required by applicable data-protection law.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements and resolving disputes.
Different types of information may therefore be retained for different periods.
Order and transaction records may need to be retained for several years to meet our accounting, tax and legal obligations.
Information that is no longer required will be deleted or securely disposed of where appropriate.
7. Your Data Protection Rights
Depending upon the circumstances, UK data-protection law gives you rights including the right to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information in certain circumstances;
- ask us to restrict how we use your information in certain circumstances;
- object to certain uses of your information;
- ask for certain information to be transferred to you or another organisation; and
- withdraw consent where we rely upon consent to process your information.
Not every right applies in every situation.
To exercise a data-protection right, contact tiggy@tiggythecat.co.uk. The ICO states that organisations generally need to respond to rights requests without undue delay and within one month.
8. Cookies & Similar Technologies
Cookies are small pieces of information stored on your computer, phone or other device when you use a website.
We use cookies and similar technologies to make the website function correctly, remember choices, operate the online shop and basket, maintain security and, where you consent, understand how visitors use the website.
Some cookies are strictly necessary for the website to work. For example, WooCommerce may need cookies to remember products placed in your shopping basket. Consent is not generally required for cookies that are strictly necessary to provide a service requested by the user.
Other cookies, including certain analytics or tracking technologies, are optional and will only be used where the applicable law allows us to do so and the required consent has been obtained.
9. Cookie Categories
The cookies used on our website may include:
Necessary cookies — required for core functions such as the shopping basket, checkout, security and remembering your privacy choices.
Functional cookies — used to provide additional website features or remember preferences.
Analytics cookies — help us understand how visitors use the website so that we can improve it.
Advertising or tracking cookies — may be used to measure advertising or understand activity across websites, where such technologies are present and you have given the required consent.
The cookies actually detected on the website, their purposes and duration can be viewed through our Cookie Settings tool.
10. Managing Your Cookie Choices
When you first visit the website, our cookie consent tool allows you to Accept All, Reject All or Customise your choices.
You can change your preferences subsequently using the Cookie Settings control on the website.
Rejecting optional cookies will not prevent essential shopping functions such as the basket and checkout from operating.
You can also delete or restrict cookies through your browser settings, although blocking necessary cookies may prevent parts of the website from working correctly.
The ICO requires visitors to receive clear information about cookies and an appropriate means of consenting to non-essential cookies; strictly necessary cookies are treated differently.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Links to Other Websites
Our website may contain links to websites operated by other organisations.
Those websites have their own privacy and cookie practices, and The Office of Tiggy is not responsible for how an external website handles your personal information.
13. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
If you remain unhappy, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Information Commissioner’s Office
14. Changes to This Policy
We may update this Privacy & Cookie Policy when our services, website or legal obligations change.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
15. Contact
For privacy, cookie or data-protection enquiries:
The Office of Tiggy
Katherine Wells trading as The Office of Tiggy
1 Belgrave Street
Chester
CH1 3DF
United Kingdom
Email: tiggy@tiggythecat.co.uk