We want your Office of Tiggy order to reach you safely and for you to be happy with your purchase. The information below explains how delivery, cancellations, returns and refunds work.
Dispatch
Office of Tiggy merchandise is produced and packed in small quantities, with some items printed to order in Chester.
Orders are normally dispatched within 3–5 working days of your order being placed.
During particularly busy periods we may occasionally need a little longer. If there is likely to be a significant delay with your order, we will contact you.
UK Delivery
Delivery charges are calculated automatically at checkout according to the contents of your order.
UK delivery starts from £1.80, with larger items and parcels charged according to their size.
Orders of £35 or more qualify for FREE UK delivery.
Any products or bundles specifically advertised as including free UK delivery will also be sent without an additional UK delivery charge.
Delivery times quoted by the postal carrier begin once your order has been dispatched and are separate from our 3–5 working day dispatch time.
International Delivery
We are delighted to accept orders from Tiggy followers overseas.
International delivery charges are calculated at checkout according to your destination and the size of your order.
International delivery can take longer than UK delivery, particularly where an item needs to pass through customs.
Customers outside the UK may be required to pay local import taxes, customs duties or handling charges when their order reaches its destination. These charges are determined by the destination country and, unless expressly stated otherwise at checkout, are the responsibility of the recipient.
Changing or Cancelling an Order
If you need to change or cancel an order before it has been dispatched, please contact us as soon as possible at tiggy@tiggythecat.co.uk.
We will always do our best to help.
For most products purchased online, UK consumers also have a legal right to change their mind and cancel their order within 14 days of receiving the goods. You then normally have a further 14 days in which to return them.
Certain goods made to your individual specifications or clearly personalised for you may be excluded from the statutory right to cancel. Where this applies, we will make it clear before you purchase.
Change-of-Mind Returns
If you would like to return an eligible item, please email tiggy@tiggythecat.co.uk before sending it back so that we can provide return instructions.
Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it.
Please take reasonable care of products while they are in your possession and return them appropriately packaged.
Faulty, Damaged or Incorrect Orders
If something has gone wrong with your order, please contact us at tiggy@tiggythecat.co.uk and include your order number.
If an item has arrived damaged or faulty, photographs of the item and packaging can be very helpful in allowing us to resolve the problem quickly.
Your statutory rights are not affected.
Refunds
Approved refunds will normally be returned using the same payment method you used for your purchase.
Where you exercise your statutory right to cancel an eligible order, we will refund the product price and any standard outbound delivery charge that we are legally required to refund.
If you selected a more expensive delivery option than our standard service, any additional delivery cost is not normally refundable.
We may wait until the returned goods have been received, or you provide evidence that they have been sent back, before issuing the refund where permitted by law.
Need Help?
The Department for Merchandise & Commemorative Affairs may have an unnecessarily elaborate title, but its customer service procedure is considerably simpler.
For questions about an order, delivery or return, please contact:
The Office of Tiggy
Katherine Wells trading as The Office of Tiggy
1 Belgrave Street
Chester
CH1 3DF
United Kingdom